Objective of the project
To support Armenia in its law enforcement and security sector reforms in line with priorities as identified by the CEPA and EU best practices.
Specific objectives
Specific objectives for the project:
- SO 1. To support establishment and proper functioning of the new Ministry of Interior with transparent reporting mechanism: it aims to support a proper functioning new Ministry of Interior law enforcement and security reforms that builds trust to the Armenian citizen.
- SO 2. To support implementing the Police reform deriving from the 2020-2022 Police Reforms Strategy and to support drafting full package of the follow up new for the new Police Reforms Strategy.
- SO 3. To support modernization of migration, personal identity documents and border management services: it will oversee the modernization of Armenian MoI services with the aim of being more effective, to build a one stop shop for services for the citizens and to enhance their trust in the Ministry.
Key results of the project
- Comprehensive procedure manuals were developed in the fields of strategic planning, quality management, and public opinion assessment. These resources strengthened institutional administrative capacity to make informed, data-driven decisions and ensured higher levels of transparency and accountability in operations.
- A communication strategy and its accompanying implementation plan were prepared to enhance the institution’s ability to engage with the public in a consistent, strategic, and purposeful manner, thereby fostering greater public trust and confidence in its activities.
- Assistance in drafting the Internal Code of Conduct contributed to strengthening organizational culture and mitigating the risk of corrupt behaviour by defining clear behavioural standards and establishing a shared set of ethical values.
- Support was provided for the establishment of the Emergency Response Center (112), which enabled the creation of a unified and efficient crisis and emergency response system, thereby improving the overall level of public safety.
- The evaluation of strategic documents and accompanying recommendations enhanced the effectiveness of police reform implementation, ensuring reform coherence, compliance with EU standards, and more efficient use of available resources.
- A cost analysis conducted as part of the police reform process provided a sound basis for evidence-based decision-making on the allocation of public funds, supporting more efficient management of reform implementation costs.
- Recommendations for the new police structure and recruitment process contributed to the development of a modern, competency-based human resource management system tailored to contemporary security challenges.
- By identifying best practices from EU Member States in the area of migration micro-processes, the project created favourable conditions for transferring effective solutions into national practice, thereby enhancing the overall efficiency of migration management.
- Customer service training in the field of migration improved service quality and client satisfaction, while reducing administrative barriers for vulnerable groups.
- The development of a migration profile provided a solid analytical foundation for policymakers, enabling better forecasting of migration trends and more effective planning of related public policy measures.
- Finally, training for border officers enhanced their competencies in managing border control processes and contributed to strengthening border security and the effective management of irregular migration flows.
